Is my website backed up?
Yes — automatically, every hour on the glow and above plan, every night on the Spark plan, stored securely offsite. You don't have to do anything, ever. You can see the backup record on the Backups page of your portal.
How do I restore something?
Message us. We will confirm with you what date you'd like to take the site back to and, we'll take care of it. If a full restore to a specific date won't work, we can usually work to restore just the content that needs it.
Who keeps my site updated?
We do. WordPress itself, your plugins, your theme — updated continuously and carefully, so your site stays secure and current without breaking anything.
Is my site secure?
Your site runs with security hardening, monitoring, and an always-current SSL certificate (the padlock in the browser) — all managed for you. If anything ever needs your attention, we'll contact you — you won't have to discover it yourself.
I got a scary email about my website
Forward it to us before acting on it. A lot of what site owners receive is spam or a scam dressed up as urgency — we'll tell you in plain terms whether it's real and handle it if it is.